ALL THE FINER DETAILS…

We are always considering our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for.

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PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their treatment, just as you wouldn’t like to be kept waiting.  We do understand that from time to time traffic or other incidents may affect you but please let us know by phone.

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12-HOUR BOOKING AND CANCELLATION POLICY

We require a $50 Deposit at the time of booking an Appointment. As an independent New Zealand-owned business, we thank you for your consideration of our 12-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional staff.

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You will receive a reminder call 24 hours prior to your appointment. Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented:

 

1. You will forfeit your deposit.

2. A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.

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PRE-PAID APPOINTMENTS

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals. Pre-pays have an 18-month expiry date. 12 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 12 hours or do not attend the appointment, the treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments.

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REFERRAL DISCOUNT

We offer $20 off your next treatment price if you have referred a customer to us and they have booked and attended their first appointment.